Refund & Returns Policy

This Refund & Returns Policy applies to all virtual digital product orders placed on our website operated by Shenyang Xunye Trading Co., Ltd. Please read this policy carefully before placing your order.

1. Nature of Virtual Digital Products

All products sold on this website are intangible virtual digital goods. There are no physical items to return. Once the virtual product is delivered to you, it cannot be returned, exchanged or re‑sold.

2. Non‑Refundable Situations

Refund requests will not be accepted under the following circumstances:

• The virtual digital product has already been delivered and accessed by you.
• You purchased the wrong product due to personal misoperation.
• You have already used or consumed the delivered virtual content.
• You change your mind after receiving the virtual product.

3. Eligible Refund Conditions

Refunds may only be considered in limited cases:

• The order was paid successfully, but the virtual product was never delivered due to system error or technical failure.
• Duplicate payments for the same order after verification.
• The delivered digital content is completely invalid and cannot be activated as described, and our support is unable to resolve the issue.

4. How to Submit a Refund Request

If you believe you are eligible for a refund, please send an email to our customer service with your order number, payment screenshot and detailed description of your issue. We will review your application within reasonable time.

Contact Email: 15271123251@163.com

5. Refund Processing Time

If your refund request is approved, the refund will be issued to your original payment method. The actual arrival time depends on your payment provider and may take several business days.

6. No Partial Refunds

We do not offer partial refunds for partially used virtual digital products. Once any part of the digital content is accessed, no refund will be granted.

7. Policy Modification

We reserve the right to update this Refund & Returns Policy at any time without prior notice. Continued use of our website means you accept the updated terms.

8. Contact Information

Company: Shenyang Xunye Trading Co., Ltd.

Email: 15271123251@163.com

Phone: 18262242989

Address: No. 7‑23058, 7th Floor, No. 39‑4, Chuangxin 2nd Road, Hunnan District, Shenyang Area, China (Liaoning) Pilot Free Trade Zone

9. Governing Law

This Refund & Returns Policy shall be governed by and construed in accordance with the laws of the People's Republic of China.